Privacy Policy

1. Information We Collect

Take 5 Oil Change Planord ("we," "us," or "our") collects information to provide and improve our automotive services. We may collect the following categories of information:

• Personal Identifiers: Name, email address, phone number, and mailing address provided when you book an appointment or contact us.
• Vehicle Information: Make, model, year, VIN, and service history required to perform maintenance services.
• Payment Information: Payment card details processed securely through our payment processors. We do not store full card numbers.
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via standard web technologies.
• Communications: Records of correspondence if you contact us by email, phone, or through our contact form.

2. How We Use Your Information

We use collected information solely to deliver, maintain, and improve our services:

• To schedule and confirm service appointments
• To process payments and issue receipts
• To send service reminders and follow-up communications
• To respond to inquiries and provide customer support
• To analyze website usage and improve our digital presence
• To comply with legal obligations and enforce our Terms of Service
• To send promotional offers and coupons (with your consent, and opt-out available at any time)

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted vendors who assist in operating our website, processing payments, or sending communications — bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where user data may be transferred as a business asset.
• Protection of Rights: When we believe disclosure is necessary to protect the rights, property, or safety of our business, clients, or the public.

4. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. These include:

• Essential Cookies: Required for core site functionality such as navigation.
• Analytics Cookies: Help us understand how visitors interact with our site so we can improve it.
• Preference Cookies: Remember your settings and preferences across visits.

You can control cookie behavior through your browser settings. Disabling cookies may limit certain website features.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted transmissions (HTTPS/TLS), restricted access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in any email or by contacting us directly.
• Portability: Request a structured, machine-readable copy of your data where applicable.

To exercise any of these rights, contact us at the address provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe we have collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.